Responsible Gaming at f99bet

Our Commitment to Safe Play

At f99bet, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that gambling should always be a leisure activity, entered into freely and within personal financial limits. Whether you enjoy betting on Bangladesh Tigers cricket matches, playing BPL season games, spinning slots, or joining a live casino table, the experience should remain enjoyable and never cause harm.

We understand that for a small number of players, gambling can develop into a problem. f99bet takes this seriously. We have designed a suite of practical tools that put you in control of your own activity, and we maintain a dedicated support pathway for anyone who feels their gambling habits may be changing in a way they are not comfortable with.

This page explains every tool available to you, the warning signs of problem gambling, and the steps you can take — right now — if you need help. All support services are provided in English and are available around the clock at [email protected].

Your Player Protection Tools

f99bet gives you six practical tools to keep your gaming experience healthy and within your own boundaries.

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Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once you reach your chosen limit, f99bet will not process additional deposits until the limit period resets. You can request a reduction to your deposit limit at any time and it takes effect immediately. Requests to increase a deposit limit are subject to a 72-hour cooling-off period to prevent impulsive decisions. This tool is available to all verified players and is strongly recommended for anyone who wants a structured approach to their gambling budget.

Available immediately after KYC

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Session Time Limits

Decide in advance how long you want each gambling session to last. When your chosen session duration is reached, f99bet will display a prompt reminding you of the time spent and asking whether you wish to continue. Stepping away regularly — even for short breaks — is one of the most effective habits for keeping gambling enjoyable and in perspective. You can set session reminders for periods as short as 30 minutes or as long as several hours.

Adjustable in account settings

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Cooling-Off Period (Time-Out)

If you feel you need a short break from gambling but are not ready for a full self-exclusion, a cooling-off period is the right choice. You can apply a time-out of 24 hours, 48 hours, 72 hours, one week, or up to one month. During a cooling-off period, your account remains open but you cannot log in or place bets. The period cannot be cancelled early — this is intentional, giving you genuine breathing space to reassess. Contact [email protected] to activate a cooling-off period at any time.

Takes effect within 1 hour of request

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Self-Exclusion

Self-exclusion is a formal, binding commitment to stop gambling on f99bet for a defined minimum period. You can request self-exclusion for a minimum of six months, one year, two years, or permanently. Once active, your account is fully suspended — you will not be able to log in, deposit, or bet, and you will be removed from all promotional communications immediately. Self-exclusion periods cannot be reversed before the chosen end date. We strongly recommend this tool for anyone who recognises that gambling is having a negative impact on their finances, relationships, or mental wellbeing. To apply, contact [email protected] with the subject line "Self-Exclusion Request".

Minimum 6-month period · Cannot be reversed early

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Loss Limits

In addition to deposit limits, you can set a maximum loss threshold for a given time period. If your net losses reach your chosen limit, betting activity is automatically paused for the remainder of that period. Loss limits help you avoid the common trap of chasing losses — one of the most damaging patterns in problem gambling. As with deposit limit reductions, loss limit reductions take effect immediately, while increases require a 72-hour review period.

Daily · Weekly · Monthly options

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Reality Check Alerts

Reality check alerts display a brief on-screen summary at intervals you choose — showing how long you have been playing in the current session and your net win or loss during that time. These prompts are designed to keep you grounded and aware of real activity, cutting through the immersive nature of live casino and slots games. Studies show that players who use regular reality checks make more considered decisions about whether to continue or stop. You can set reality check intervals from every 15 minutes up to every two hours.

Fully customisable interval

Recognising Problem Gambling

Gambling becomes a problem when it stops being entertainment and starts affecting other areas of life. These are the warning signs to watch for — in yourself or in someone you know.

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Chasing losses: Placing larger bets or depositing more money in an attempt to recover previous losses rather than playing for entertainment.

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Spending beyond your means: Gambling with money intended for rent, household bills, groceries, school fees, or other essential expenses.

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Inability to stop: Finding it very difficult to walk away even when you intend to, or continuing to play despite deciding to stop multiple times in a session.

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Hiding gambling activity: Being secretive about how much time or money is spent gambling, or lying to family members and friends about your activity.

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Neglecting responsibilities: Missing work, neglecting family commitments, or skipping social events because of time or money spent on gambling.

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Borrowing money to gamble: Taking loans, borrowing from friends or family, or using credit facilities specifically to fund gambling activity.

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Emotional distress: Feeling anxious, irritable, depressed, or restless when not gambling, or gambling to escape stress, loneliness, or emotional problems.

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Preoccupation with gambling: Spending significant time thinking about gambling — planning the next session, reliving past bets, or constantly calculating odds — even when not actively playing.

If you recognise two or more of these signs in yourself: Please pause your gaming activity and contact our support team at [email protected]. Asking for help is the right decision, and our team will respond with care and without judgement. You can also activate a cooling-off period or self-exclusion immediately via the same email address.

Quick Self-Assessment

Ask yourself these questions honestly. If you answer "yes" to three or more, we encourage you to use our responsible gaming tools or reach out to support.

1

Have you ever deposited more than you planned to in a single session?

2

Have you felt the need to gamble with increasing amounts of money to get the same level of excitement?

3

Have you ever tried to cut back on gambling but found it difficult or impossible?

4

Has gambling caused financial stress in your household — for example, difficulty paying bills or meeting daily expenses?

5

Have you gambled to escape worries, relieve boredom, or cope with feelings of sadness or anxiety?

6

Have you lied to someone close to you about how much time or money you spend gambling?

7

Have you continued gambling after deciding to stop, or returned the next day to try to win back what you lost?

✅ Remember: Answering honestly is the first and most important step. There is no shame in recognising that gambling habits have changed. Our support team is available 24/7 to help you access the right tool for your situation — whether that is a simple deposit limit or a full self-exclusion.

How to Get Help Right Now

Follow these steps to access responsible gaming support from f99bet immediately.

1

Pause Your Session

Log out of your f99bet account right now. Step away from your device for at least 30 minutes before making any decisions about your next steps. A short pause helps break the momentum of a problematic session.

2

Contact f99bet Support

Send an email to [email protected] with the subject line "Responsible Gaming Help". Our team will respond promptly — at any hour — and walk you through the available options without any pressure or judgement. You can request a cooling-off period, a deposit limit reduction, a loss limit, or a self-exclusion in the same message.

3

Choose Your Protection Tool

Based on your situation, our support team will help you activate the most appropriate tool. If you are unsure which option is right for you, we will guide you through the decision. No tool requires more than a simple email request to put in place — there is no complicated process or waiting period for cooling-off periods and self-exclusions.

4

Talk to Someone You Trust

Alongside the platform tools, consider speaking honestly with a family member, a close friend, or a trusted community figure. Problem gambling affects households, not just individuals. Sharing what you are experiencing often reduces the weight of the situation and opens up a broader support network. In Bangladesh, community support structures — including family networks and local counselling services — can be valuable complements to the practical tools f99bet provides.

5

Review and Return on Your Own Terms

After your cooling-off or self-exclusion period ends, f99bet will not automatically reactivate your full account or send you promotional messages encouraging you to return. Reactivation requires a deliberate, positive action from you — giving you full agency over when and whether you choose to resume playing. If you do return, we recommend setting fresh deposit and session limits from the outset.

📧 Direct support contact: [email protected] (plain text only — not a clickable link). Our responsible gaming team is available 24 hours a day, 7 days a week, 365 days a year. Response time is typically under two hours for responsible gaming requests.

Protecting Minors

f99bet has a zero-tolerance policy toward underage gambling. Every new account is subject to mandatory KYC verification, which confirms that the account holder is aged 21 or above. We do not allow persons under 21 to hold an account, make deposits, place bets, or claim bonuses under any circumstances.

If you share a device with younger family members, we strongly recommend taking the following precautions:

Never save your f99bet login credentials in your phone's browser or autofill settings when younger people have access to the device.
Enable the screen lock or app lock on your device so that family members cannot access your f99bet account without your authorisation.
Consider using dedicated parental control software on shared household devices to restrict access to gambling websites.
Log out of your f99bet account fully after each session, particularly on shared devices.

If you suspect that a minor has accessed or registered on f99bet — whether on your account or independently — please report this immediately by emailing [email protected]. We will investigate and take appropriate action without delay, including permanent account closure and refund processing where applicable.

Responsible Gaming at f99bet

Our Commitment to Safe Play

21+ Only — Strictly Enforced

Your Player Protection Tools

Recognising Problem Gambling

Quick Self-Assessment

How to Get Help Right Now

Protecting Minors

Play at f99bet — Responsibly and Confidently