f99bet Privacy Policy
Your privacy matters to us. This Privacy Policy explains how f99bet collects, uses, stores, and protects the personal information of players in Bangladesh and beyond.
Introduction
f99bet ("we", "us", "the Platform", "f99bet") is committed to protecting the privacy and personal data of every player who registers, deposits, bets, or otherwise interacts with our platform. This Privacy Policy describes in clear and formal terms how we collect your personal information, the purposes for which we use it, how long we retain it, with whom we may share it, and the rights available to you regarding your own data.
By creating an f99bet account or using any part of our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with how we process personal data, you must not use the f99bet platform.
This policy applies to all players who access f99bet via our website or any affiliated application, regardless of the device used — including Android smartphones, tablets, and desktop computers. It applies in full to players based in Bangladesh as well as to players accessing the platform from other locations.
We may update this Privacy Policy from time to time to reflect changes in our operations, technology, or applicable requirements. When material changes are made, we will notify registered players by email or through a notice on the platform. The effective date at the top of this document will be updated accordingly. We encourage you to review this policy periodically.
How We Protect Your Data
Six core privacy principles that guide how f99bet handles your personal information
SSL Encryption on Every Connection
All data transmitted between your device and f99bet servers is protected by industry-standard SSL (Secure Socket Layer) encryption. This means your login credentials, payment details, and personal information cannot be intercepted in transit. We enforce HTTPS across every page and API endpoint on the platform.
Purpose Limitation
f99bet collects only the personal data that is strictly necessary for the operation of our Services. We do not collect data speculatively or for purposes that have not been clearly defined. Every piece of information we hold about you has a specific, documented purpose — whether that is account management, KYC compliance, fraud prevention, or customer support.
No Sale of Personal Data
f99bet does not sell, rent, or trade your personal data to any third-party advertiser, data broker, or marketing agency. Your information may be shared only with carefully vetted service providers who assist us in delivering the platform (such as payment processors and identity verification partners), and only under strict contractual confidentiality obligations.
Secure Data Storage
Your personal data is stored on secured servers with access controls, firewalls, and routine security audits in place. Sensitive fields such as payment method details are tokenised rather than stored in plain text. We apply role-based access controls internally, so only authorised personnel with a legitimate operational need can access player records.
Defined Data Retention Periods
We do not retain your personal data indefinitely. Account data is held for the duration of your active account relationship with f99bet, plus a defined period after account closure as required for legal, audit, and dispute-resolution purposes. Transaction records are retained for a minimum of five years in line with standard financial record-keeping requirements. When data is no longer needed, it is securely deleted or anonymised.
Your Rights Are Respected
f99bet respects your right to access, correct, and in certain circumstances request the deletion of your personal data. You may also object to specific processing activities or request a portable copy of the data we hold about you. Requests relating to your personal data rights can be submitted by contacting our support team at [email protected]. We aim to respond to all data rights requests within 30 days.
Data We Collect
The categories of personal information f99bet collects and why
Identity Data
Full name, date of birth, gender, and nationality. Collected during registration and KYC verification to confirm you are eligible to use the platform (21+ only) and to prevent identity fraud.
Contact Data
Email address, mobile phone number, and residential address (including city — such as Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi). Used to communicate account updates, security alerts, and support responses.
Financial Data
Payment method identifiers (e.g., bKash account numbers, Nagad wallet references, Rocket mobile banking IDs, bank account details for BRAC Bank, Dutch-Bangla Bank, City Bank, Islami Bank, and Sonali Bank). Used exclusively for deposit and withdrawal processing. Full payment credentials are never stored in plain text.
Verification Documents
Copies of government-issued identification (National ID card, passport, or driving licence) and proof-of-address documents submitted during KYC. Stored securely and used only for identity verification and fraud prevention purposes.
Transaction and Gaming Data
Records of deposits, withdrawals, bets placed, games played, bet amounts, winnings, and bonus usage. Used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.
Technical and Device Data
IP address, browser type, device model, operating system, session duration, and pages visited. Collected automatically via cookies and server logs. Used for platform security, fraud detection, and service improvement.
Communications Data
Records of all communications between you and f99bet customer support, including live chat transcripts, email correspondence, and support tickets. Retained for dispute resolution, quality assurance, and training purposes.
How We Use Your Data
f99bet uses your personal data only for clearly defined and legitimate purposes. The following describes our primary processing activities:
Account ManagementWe use your identity, contact, and financial data to create and maintain your f99bet account, process deposits and withdrawals, verify your identity during KYC checks, and communicate important account-related information such as security alerts, transaction confirmations, and policy updates.
Service Delivery and GamingYour transaction and gaming data allows us to provide the betting and casino services you have registered for — including placing bets on cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers), slots, live casino, and other available games — and to ensure accurate settlement of bets and correct bonus application.
Fraud Prevention and SecurityTechnical and device data, together with transaction patterns, are analysed to detect and prevent fraudulent activity, money laundering, multi-account abuse, and unauthorised access. This processing is essential to protect both the integrity of the platform and the interests of our wider player community.
Responsible Gaming ComplianceWe are required to monitor gaming behaviour and apply responsible gaming controls. This includes reviewing deposit and loss patterns to identify players who may be at risk and proactively offering responsible gaming tools such as deposit limits, session reminders, and self-exclusion options. This processing is carried out in your interest and in compliance with our responsible gaming obligations.
Customer SupportCommunications data and account history are used by our support team to handle queries, investigate disputes, and resolve complaints efficiently. Support interactions may be recorded for quality assurance and training purposes.
Marketing CommunicationsWhere you have provided explicit consent during registration or at a subsequent point, we may send you promotional communications about f99bet offers, bonuses, new games, and seasonal promotions (for example, Eid, Pohela Boishakh, or IPL season promotions). You may withdraw marketing consent at any time by contacting [email protected] or by using the unsubscribe link in any marketing email. Withdrawal of consent does not affect the lawfulness of prior processing.
Legal and Regulatory Obligationsf99bet may be required to process and disclose personal data to comply with applicable legal obligations, respond to lawful requests from competent authorities, or enforce our Terms & Conditions. In such cases, data is disclosed only to the extent strictly necessary and in accordance with applicable law.
Your Privacy Rights
f99bet respects your rights over your own personal data
Right to Access
Request a copy of the personal data f99bet holds about you at any time.
Right to Rectification
Ask us to correct inaccurate or incomplete personal data in your account.
Right to Erasure
Request deletion of your data where we have no overriding legal obligation to retain it.
Right to Portability
Receive a portable copy of your data in a commonly used, machine-readable format.
Right to Object
Object to processing activities where f99bet relies on legitimate interest as the legal basis.
Right to Restriction
Ask us to suspend processing of your data while a dispute or correction request is pending.
Cookies and Third-Party Services
f99bet uses cookies and similar tracking technologies to maintain your logged-in session, remember your preferences, and gather anonymous analytics about how the platform is used. Strictly necessary cookies are placed automatically; optional analytics cookies are placed only with your consent. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
Third-Party Service Providersf99bet works with a carefully selected group of third-party service providers to deliver the platform. These include payment processors (bKash, Nagad, Rocket, Upay, and supported banks), identity verification partners, game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), and platform infrastructure providers. Each provider receives only the data necessary to perform their specific function and is bound by strict data processing agreements that prohibit them from using your data for any other purpose.
International Data TransfersSome of f99bet's service providers may operate servers located outside Bangladesh. Where personal data is transferred internationally, f99bet ensures that adequate safeguards are in place — including contractual protections — to maintain the same standard of data protection that applies within Bangladesh. We do not transfer personal data to countries or organisations that cannot provide an adequate level of protection.
No Third-Party Advertising Trackersf99bet does not embed third-party advertising networks or allow external ad-tech companies to place tracking cookies on the platform. Your gaming and payment behaviour is never shared with advertisers or used for cross-site ad targeting.
Contact and Complaints
If you have any questions, concerns, or complaints about how f99bet handles your personal data, please contact our data support team in the first instance:
Email: [email protected] (plain text only — not a clickable link)
Please include your registered username, the nature of your query or complaint, and any relevant details. We take all privacy concerns seriously and will acknowledge your contact within five business days and provide a full response within 30 days.
If you are not satisfied with our response to a privacy complaint, you may have the right to lodge a complaint with a relevant supervisory authority. f99bet encourages players to contact us directly first so that we have the opportunity to resolve the matter before escalation.
This Privacy Policy was last reviewed and approved on 1 January 2026. It supersedes all prior versions of the f99bet Privacy Policy.
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